One of my earlier posts discussed the learnability of a service as a key challenge for experience design. Today I ran across this early video from Don Norman on learnability and product design. I thought I would share it.
A Learnability and Experience Design Update
November 9, 2011
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Experience Design, Innovation, Learning Experience, Service Design, Social Business Design, User Experience | Tagged: Collaboration, Customer Experience, Experience Design, learnability, learnable, Social Business Design, social learning, user experience | 
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Posted by Larry Irons
Skilful Minds 