Onboarding, Social Capital, and Wikis

April 16, 2008

All organizations face a similar challenge when new employees come onboard. The new employee needs to learn the ins and outs of the organization. HR typically provides them an orientation packet and a point of contact for information. Their team, or department, management gives them an overview of their job and, if they are lucky, walks them around to introduce them to their co-workers and provides any virtual introductions, i.e. email announcements, needed to other members of the organization. However, providing new employees with access to the information needed to understand how to do their work is always a daunting challenge. Referring them to policies and procedures, whether manuals or online, remains the most common first step. Sometimes the new employee even receives on-the-job-training for a few days.

Making the first few days of a new employee’s orientation smoother and making the curve of their time to performance steeper are challenges requiring ongoing innovation in the management of human capital, but also social capital. Read the rest of this entry »