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	<title>Skilful Minds &#187; Search Results  &#187;  social+business</title>
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	<description>A Weblog for Larry Irons</description>
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		<title>Skilful Minds &#187; Search Results  &#187;  social+business</title>
		<link>http://skilfulminds.com</link>
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		<title>On the Roots of Social Computing</title>
		<link>http://skilfulminds.com/2011/11/17/on-the-roots-of-social-computing/</link>
		<comments>http://skilfulminds.com/2011/11/17/on-the-roots-of-social-computing/#comments</comments>
		<pubDate>Thu, 17 Nov 2011 20:56:51 +0000</pubDate>
		<dc:creator>Larry Irons</dc:creator>
				<category><![CDATA[Collaboration]]></category>
		<category><![CDATA[e-Learning 2.0]]></category>
		<category><![CDATA[Enterprise 2.0]]></category>
		<category><![CDATA[Innovation]]></category>
		<category><![CDATA[Social Business Design]]></category>
		<category><![CDATA[Web 2.0]]></category>
		<category><![CDATA[Experience Design]]></category>
		<category><![CDATA[IBM]]></category>
		<category><![CDATA[Mads Soegaard]]></category>
		<category><![CDATA[Rob Kling]]></category>
		<category><![CDATA[social business]]></category>
		<category><![CDATA[social computing]]></category>
		<category><![CDATA[Social Media]]></category>
		<category><![CDATA[social network]]></category>
		<category><![CDATA[social software]]></category>

		<guid isPermaLink="false">http://skilfulminds.com/?p=5132</guid>
		<description><![CDATA[I recently received an invitation from Mads Soegaard, Editor-in-Chief at Interaction-Design.org to offer those who read this blog an early view of a new chapter on Social Computing in their encyclopedia. I&#8217;m a little late on this writing for you to get a pre-publication view of the chapter but I wanted to make sure and point it out for [...]<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=skilfulminds.com&amp;blog=4029507&amp;post=5132&amp;subd=larryirons&amp;ref=&amp;feed=1" width="1" height="1" />]]></description>
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		<slash:comments>0</slash:comments>
	
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			<media:title type="html">Larry Irons</media:title>
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		<item>
		<title>Social Flow and the Paradox of Exception Handling in ACM</title>
		<link>http://skilfulminds.com/2011/09/28/social-flow-and-the-paradox-of-exception-handling-in-acm/</link>
		<comments>http://skilfulminds.com/2011/09/28/social-flow-and-the-paradox-of-exception-handling-in-acm/#comments</comments>
		<pubDate>Wed, 28 Sep 2011 23:27:09 +0000</pubDate>
		<dc:creator>Larry Irons</dc:creator>
				<category><![CDATA[Change Management]]></category>
		<category><![CDATA[Collaboration]]></category>
		<category><![CDATA[Customer Experience]]></category>
		<category><![CDATA[ACM]]></category>
		<category><![CDATA[adaptive case management]]></category>
		<category><![CDATA[Business]]></category>
		<category><![CDATA[Business process management]]></category>
		<category><![CDATA[exception handling]]></category>
		<category><![CDATA[informal learning]]></category>
		<category><![CDATA[Performance management]]></category>
		<category><![CDATA[shared experience]]></category>
		<category><![CDATA[social flow]]></category>
		<category><![CDATA[social learning]]></category>

		<guid isPermaLink="false">http://skilfulminds.com/?p=5015</guid>
		<description><![CDATA[There is nothing like an exception to the way things are done to highlight the need to increase knowledge sharing, especially if the exception is one instance of a pattern that results in bad experiences for customers. As Jay Cross recently noted, people learning at work rely on social, or informal learning, around 80% of the time. Interestingly, I noted in a former post, Social Learning and Exception Handling, that John Hagel and John Seeley Brown contend that "as much as two-thirds of headcount time in major enterprise functions like marketing, manufacturing and supply chain management is spent on exception handling.” It is not coincidence that the two numbers are aligned.<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=skilfulminds.com&amp;blog=4029507&amp;post=5015&amp;subd=larryirons&amp;ref=&amp;feed=1" width="1" height="1" />]]></description>
		<wfw:commentRss>http://skilfulminds.com/2011/09/28/social-flow-and-the-paradox-of-exception-handling-in-acm/feed/</wfw:commentRss>
		<slash:comments>2</slash:comments>
	
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			<media:title type="html">Larry Irons</media:title>
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			<media:title type="html">ConnectedCo</media:title>
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	</item>
		<item>
		<title>Social Flow and Collaboration in Gameful Design</title>
		<link>http://skilfulminds.com/2011/06/27/social-flow-and-collaboration-in-gameful-design/</link>
		<comments>http://skilfulminds.com/2011/06/27/social-flow-and-collaboration-in-gameful-design/#comments</comments>
		<pubDate>Mon, 27 Jun 2011 20:09:07 +0000</pubDate>
		<dc:creator>Larry Irons</dc:creator>
				<category><![CDATA[Experience Design]]></category>
		<category><![CDATA[Gameful Design]]></category>
		<category><![CDATA[Social Business Design]]></category>
		<category><![CDATA[Social Learning]]></category>
		<category><![CDATA[adaptive case management]]></category>
		<category><![CDATA[Barely Repeatable Processes]]></category>
		<category><![CDATA[business process]]></category>
		<category><![CDATA[Business process management]]></category>
		<category><![CDATA[exception handling]]></category>
		<category><![CDATA[flow]]></category>
		<category><![CDATA[group flow]]></category>
		<category><![CDATA[Mihaly Csikszentmihalyi]]></category>
		<category><![CDATA[mlearning]]></category>
		<category><![CDATA[mobile learning]]></category>
		<category><![CDATA[social business]]></category>
		<category><![CDATA[social flow]]></category>
		<category><![CDATA[social learning]]></category>
		<category><![CDATA[Social psychology]]></category>

		<guid isPermaLink="false">http://skilfulminds.com/?p=4903</guid>
		<description><![CDATA[Social Flow in Gameful Design made the point that social flow contrasts to Csikszentmihalyi's original concept of individual or solitary flow, in which a person's engagement in actions is optimal, where they lose a sense of time and awareness of self in an intrisincally rewarding feeling. Social flow implies a qualitatively different order of the flow experience, a group-level experience. As Simon Wiscombe recently observed , "Gamification is inherently flawed because it focuses on rewarding players for the end-state." He adds that gamification design is best when it focuses on the journey rather than the outcome, especially if the aim is to evoke voluntary, ongoing engagement of participants. I emphasize the importance of voluntary experience because if you can't quit playing the experience is not a gameful one. Recent social psychological research supports Simon's point.
<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=skilfulminds.com&amp;blog=4029507&amp;post=4903&amp;subd=larryirons&amp;ref=&amp;feed=1" width="1" height="1" />]]></description>
		<wfw:commentRss>http://skilfulminds.com/2011/06/27/social-flow-and-collaboration-in-gameful-design/feed/</wfw:commentRss>
		<slash:comments>8</slash:comments>
	
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			<media:title type="html">Larry Irons</media:title>
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		<item>
		<title>Social Flow in Gameful Design</title>
		<link>http://skilfulminds.com/2011/05/21/social-flow-in-gameful-design/</link>
		<comments>http://skilfulminds.com/2011/05/21/social-flow-in-gameful-design/#comments</comments>
		<pubDate>Sat, 21 May 2011 16:48:35 +0000</pubDate>
		<dc:creator>Larry Irons</dc:creator>
				<category><![CDATA[Collaboration]]></category>
		<category><![CDATA[Community 2.0]]></category>
		<category><![CDATA[Experience Design]]></category>
		<category><![CDATA[Gameful Design]]></category>
		<category><![CDATA[Social Business Design]]></category>
		<category><![CDATA[Social Learning]]></category>

		<guid isPermaLink="false">http://skilfulminds.com/?p=4273</guid>
		<description><![CDATA[Don't Gamify Wild Bill discussed the importance of designing for voluntary play in serious games. Play is the baseline requirement for any game designed to provide useful indicators for gauging individual and organizational successes over time. Specifically, my point is that those interested in gamifying employee engagement in social business, and who also aim to effectively use collaboration, must optimally design for emergence not just competition and cooperation as guiding principles. To echo the position taken by many game designers on the subject of gamification, you can't simply add game mechanics to employee participation in business processes and expect continued voluntary engagement by players over time.<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=skilfulminds.com&amp;blog=4029507&amp;post=4273&amp;subd=larryirons&amp;ref=&amp;feed=1" width="1" height="1" />]]></description>
		<wfw:commentRss>http://skilfulminds.com/2011/05/21/social-flow-in-gameful-design/feed/</wfw:commentRss>
		<slash:comments>2</slash:comments>
	
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			<media:title type="html">Larry Irons</media:title>
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		<item>
		<title>Don&#8217;t Gamify Wild Bill</title>
		<link>http://skilfulminds.com/2011/04/26/dont-gamify-wild-bill/</link>
		<comments>http://skilfulminds.com/2011/04/26/dont-gamify-wild-bill/#comments</comments>
		<pubDate>Tue, 26 Apr 2011 01:27:27 +0000</pubDate>
		<dc:creator>Larry Irons</dc:creator>
				<category><![CDATA[Collaboration]]></category>
		<category><![CDATA[Experience Design]]></category>
		<category><![CDATA[Gameful Design]]></category>
		<category><![CDATA[Learning Experience]]></category>
		<category><![CDATA[Social Media]]></category>
		<category><![CDATA[Business]]></category>
		<category><![CDATA[EBay]]></category>
		<category><![CDATA[emergence]]></category>
		<category><![CDATA[Game mechanics]]></category>
		<category><![CDATA[Gamification]]></category>
		<category><![CDATA[Gartner]]></category>
		<category><![CDATA[intrinsic rewards]]></category>
		<category><![CDATA[Jesse Schell]]></category>
		<category><![CDATA[knowledge sharing]]></category>
		<category><![CDATA[Maryland]]></category>
		<category><![CDATA[Virginia Beach]]></category>

		<guid isPermaLink="false">http://skilfulminds.com/?p=4774</guid>
		<description><![CDATA[There is a lot, actually a whole lot, of buzz over the past year about the gamification of business, specifically marketing, training, customer service. Much of it misses the simple point that it is the experience with it, the playfulness of it, that makes a game. Not the scoring system, or the rewards, or anything else can make up for a game that participants (customers or employees) don't experience as play. I'm not saying that incorporating game mechanics into relationships cannot create a motivating dynamic, at least over the short run. It certainly can. I would add that gamification design, especially for collaboration, is best when it focuses on the social psychology rather than the psychology of why people play.<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=skilfulminds.com&amp;blog=4029507&amp;post=4774&amp;subd=larryirons&amp;ref=&amp;feed=1" width="1" height="1" />]]></description>
		<wfw:commentRss>http://skilfulminds.com/2011/04/26/dont-gamify-wild-bill/feed/</wfw:commentRss>
		<slash:comments>2</slash:comments>
	
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			<media:title type="html">Larry Irons</media:title>
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		<item>
		<title>Social Learning and Exception Handling</title>
		<link>http://skilfulminds.com/2010/12/09/social-learning-and-exception-handling/</link>
		<comments>http://skilfulminds.com/2010/12/09/social-learning-and-exception-handling/#comments</comments>
		<pubDate>Thu, 09 Dec 2010 16:04:30 +0000</pubDate>
		<dc:creator>Larry Irons</dc:creator>
				<category><![CDATA[e-Learning 2.0]]></category>
		<category><![CDATA[Experience Design]]></category>
		<category><![CDATA[Learning Experience]]></category>
		<category><![CDATA[Social Learning]]></category>
		<category><![CDATA[Big Shift]]></category>
		<category><![CDATA[business process]]></category>
		<category><![CDATA[Collaboration]]></category>
		<category><![CDATA[Enterprise resource planning]]></category>
		<category><![CDATA[exception handling]]></category>
		<category><![CDATA[learning]]></category>
		<category><![CDATA[social learning]]></category>
		<category><![CDATA[Social Media]]></category>

		<guid isPermaLink="false">http://skilfulminds.com/?p=3930</guid>
		<description><![CDATA[We know that most learning in the workplace is informal. Most observers put it at around 80%. Recently, John Hagel and John Seeley Brown contended that "as much as two-thirds of headcount time in major enterprise functions like marketing, manufacturing and supply chain management is spent on exception handling."  The most basic point to remember is that exceptions to formal business processes require efforts to design a scalable learning architecture that supports content co-creation needed to adapt to emergent challenges and manage the flow of that adaptation through an enterprise’s ecosystem.<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=skilfulminds.com&amp;blog=4029507&amp;post=3930&amp;subd=larryirons&amp;ref=&amp;feed=1" width="1" height="1" />]]></description>
		<wfw:commentRss>http://skilfulminds.com/2010/12/09/social-learning-and-exception-handling/feed/</wfw:commentRss>
		<slash:comments>17</slash:comments>
	
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			<media:title type="html">Larry Irons</media:title>
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			<media:title type="html">ProcPrac</media:title>
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			<media:title type="html">Digg it:Social Learning and Exception Handling</media:title>
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			<media:title type="html">Stumble it:Social Learning and Exception Handling</media:title>
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			<media:title type="html">TailRank</media:title>
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		<item>
		<title>Gossip, Collaboration, and Performance in Distributed Teams</title>
		<link>http://skilfulminds.com/2010/08/15/gossip-collaboration-and-performance-in-distributed-teams/</link>
		<comments>http://skilfulminds.com/2010/08/15/gossip-collaboration-and-performance-in-distributed-teams/#comments</comments>
		<pubDate>Sun, 15 Aug 2010 00:48:16 +0000</pubDate>
		<dc:creator>Larry Irons</dc:creator>
				<category><![CDATA[Change Management]]></category>
		<category><![CDATA[Collaboration]]></category>
		<category><![CDATA[e-Learning 2.0]]></category>
		<category><![CDATA[Learning Experience]]></category>
		<category><![CDATA[Social Business Design]]></category>
		<category><![CDATA[Social CRM]]></category>
		<category><![CDATA[Social Media]]></category>
		<category><![CDATA[Social Networks]]></category>
		<category><![CDATA[Customer Experience]]></category>
		<category><![CDATA[elearning 2.0]]></category>
		<category><![CDATA[empathy]]></category>
		<category><![CDATA[Enterprise 2.0]]></category>
		<category><![CDATA[Experience Design]]></category>
		<category><![CDATA[social networking]]></category>

		<guid isPermaLink="false">http://skilfulminds.com/?p=3813</guid>
		<description><![CDATA[What do you think the typical manager  might say if you told them their employees don't gossip and engage one another in non-work related tasks enough? Most managers have heard of the watercooler effect without ever having the meaning of the concept sink in to their understanding of how it relates to performance and collaboration. A couple of studies released this summer dealing with performance and collaboration in teams merit consideration. Not so much for what they specifically say about performance and collaboration as much as what they imply about the promise of social media in the relationship.<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=skilfulminds.com&amp;blog=4029507&amp;post=3813&amp;subd=larryirons&amp;ref=&amp;feed=1" width="1" height="1" />]]></description>
		<wfw:commentRss>http://skilfulminds.com/2010/08/15/gossip-collaboration-and-performance-in-distributed-teams/feed/</wfw:commentRss>
		<slash:comments>13</slash:comments>
	
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			<media:title type="html">Digg it:Gossip, Collaboration, and Performance in Distributed Teams</media:title>
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			<media:title type="html">Stumble it:Gossip, Collaboration, and Performance in Distributed Teams</media:title>
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		<media:content url="http://sunburntkamel.files.wordpress.com/2006/11/simpy.png" medium="image">
			<media:title type="html">simpy:Gossip, Collaboration, and Performance in Distributed Teams</media:title>
		</media:content>

		<media:content url="http://sunburntkamel.files.wordpress.com/2006/11/newsvine.gif" medium="image">
			<media:title type="html">newsvine:Gossip, Collaboration, and Performance in Distributed Teams</media:title>
		</media:content>

		<media:content url="http://sunburntkamel.files.wordpress.com/2006/11/reddit.gif" medium="image">
			<media:title type="html">reddit:Gossip, Collaboration, and Performance in Distributed Teams</media:title>
		</media:content>

		<media:content url="http://sunburntkamel.files.wordpress.com/2006/11/tailrank.gif" medium="image">
			<media:title type="html">TailRank</media:title>
		</media:content>

		<media:content url="http://sunburntkamel.files.wordpress.com/2008/02/facebookcom.gif" medium="image">
			<media:title type="html">facebook:Gossip, Collaboration, and Performance in Distributed Teams</media:title>
		</media:content>
	</item>
		<item>
		<title>What are the Organizational Limits to Analytics in SCRM?</title>
		<link>http://skilfulminds.com/2010/06/24/what-are-the-organizational-limits-to-analytics-in-scrm/</link>
		<comments>http://skilfulminds.com/2010/06/24/what-are-the-organizational-limits-to-analytics-in-scrm/#comments</comments>
		<pubDate>Thu, 24 Jun 2010 21:22:53 +0000</pubDate>
		<dc:creator>Larry Irons</dc:creator>
				<category><![CDATA[Collaboration]]></category>
		<category><![CDATA[Customer Experience]]></category>
		<category><![CDATA[Social CRM]]></category>
		<category><![CDATA[analytics]]></category>
		<category><![CDATA[brand]]></category>
		<category><![CDATA[customer dialogue]]></category>
		<category><![CDATA[empathy]]></category>
		<category><![CDATA[Enterprise 2.0]]></category>
		<category><![CDATA[SCRM]]></category>
		<category><![CDATA[Social Business Design]]></category>
		<category><![CDATA[social CRM]]></category>

		<guid isPermaLink="false">http://skilfulminds.com/?p=3649</guid>
		<description><![CDATA[Recent studies, one by Sentiment360 and the other by FreshMinds, contend that social media monitoring tools aren't very accurate in measuring sentiment, much less influence.  The insight isn't a new one and speaks to the now well-known issue of whether social media engagement is scalable. Consequently, we now see social media monitoring companies merging with text analytics companies to bundle their service offerings to fine tune their ability to monitor a customer's activity and online influence, tracking that information to the workflows of marketing, sales, customer support, or operations in near real time.<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=skilfulminds.com&amp;blog=4029507&amp;post=3649&amp;subd=larryirons&amp;ref=&amp;feed=1" width="1" height="1" />]]></description>
		<wfw:commentRss>http://skilfulminds.com/2010/06/24/what-are-the-organizational-limits-to-analytics-in-scrm/feed/</wfw:commentRss>
		<slash:comments>4</slash:comments>
	
		<media:content url="http://0.gravatar.com/avatar/a274056344ace664fd22a887f79b044d?s=96&#38;d=http%3A%2F%2F0.gravatar.com%2Favatar%2Fad516503a11cd5ca435acc9bb6523536%3Fs%3D96&#38;r=PG" medium="image">
			<media:title type="html">Larry Irons</media:title>
		</media:content>

		<media:content url="http://larryirons.files.wordpress.com/2010/06/analytics.jpg?w=206" medium="image">
			<media:title type="html">analytics</media:title>
		</media:content>

		<media:content url="http://sunburntkamel.files.wordpress.com/2006/11/delicious.gif" medium="image">
			<media:title type="html">del.icio.us:What are the Organizational Limits to Analytics in SCRM?</media:title>
		</media:content>

		<media:content url="http://sunburntkamel.files.wordpress.com/2006/11/blinklist.gif" medium="image">
			<media:title type="html">blinklist:What are the Organizational Limits to Analytics in SCRM?</media:title>
		</media:content>

		<media:content url="http://sunburntkamel.files.wordpress.com/2006/11/furl.gif" medium="image">
			<media:title type="html">furl:What are the Organizational Limits to Analytics in SCRM?</media:title>
		</media:content>

		<media:content url="http://sunburntkamel.files.wordpress.com/2006/11/digg.gif" medium="image">
			<media:title type="html">Digg it:What are the Organizational Limits to Analytics in SCRM?</media:title>
		</media:content>

		<media:content url="http://sunburntkamel.files.wordpress.com/2006/11/stumbleit.gif" medium="image">
			<media:title type="html">Stumble it:What are the Organizational Limits to Analytics in SCRM?</media:title>
		</media:content>

		<media:content url="http://sunburntkamel.files.wordpress.com/2006/11/simpy.png" medium="image">
			<media:title type="html">simpy:What are the Organizational Limits to Analytics in SCRM?</media:title>
		</media:content>

		<media:content url="http://sunburntkamel.files.wordpress.com/2006/11/newsvine.gif" medium="image">
			<media:title type="html">newsvine:What are the Organizational Limits to Analytics in SCRM?</media:title>
		</media:content>

		<media:content url="http://sunburntkamel.files.wordpress.com/2006/11/reddit.gif" medium="image">
			<media:title type="html">reddit:What are the Organizational Limits to Analytics in SCRM?</media:title>
		</media:content>

		<media:content url="http://sunburntkamel.files.wordpress.com/2006/11/tailrank.gif" medium="image">
			<media:title type="html">TailRank</media:title>
		</media:content>

		<media:content url="http://sunburntkamel.files.wordpress.com/2008/02/facebookcom.gif" medium="image">
			<media:title type="html">facebook:What are the Organizational Limits to Analytics in SCRM?</media:title>
		</media:content>
	</item>
		<item>
		<title>Dialogue Strategy and Social CRM: A Customer Experience with XO</title>
		<link>http://skilfulminds.com/2010/06/07/dialogue-strategy-and-social-crm-a-customer-experience-with-xo/</link>
		<comments>http://skilfulminds.com/2010/06/07/dialogue-strategy-and-social-crm-a-customer-experience-with-xo/#comments</comments>
		<pubDate>Mon, 07 Jun 2010 19:11:38 +0000</pubDate>
		<dc:creator>Larry Irons</dc:creator>
				<category><![CDATA[Change Management]]></category>
		<category><![CDATA[Collaboration]]></category>
		<category><![CDATA[Customer Experience]]></category>
		<category><![CDATA[Experience Design]]></category>
		<category><![CDATA[Service Design]]></category>
		<category><![CDATA[Social CRM]]></category>
		<category><![CDATA[Social Media]]></category>
		<category><![CDATA[customer dialogue]]></category>
		<category><![CDATA[dialogue]]></category>
		<category><![CDATA[social CRM]]></category>
		<category><![CDATA[social learning]]></category>

		<guid isPermaLink="false">http://skilfulminds.com/?p=3676</guid>
		<description><![CDATA[On several occasions I've discussed dialogue in relationship to organizational self-orientation, open innovation, brand strategy, and learning. The overall premise of my thinking on the topic rests on the idea that stakeholders, whether consumers, customers, partners, and others with influence in a company's ecosystem are gaining increasing power to affect the meaning of brand offerings and the evaluation of operating assumptions, making strategic efforts of organizational transformation inevitable for large organizations. And, yet, we still see debate about whether strategic transformation is needed to implement Social CRM, making it seem that all a company really has to do is get to it in its use of social media.<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=skilfulminds.com&amp;blog=4029507&amp;post=3676&amp;subd=larryirons&amp;ref=&amp;feed=1" width="1" height="1" />]]></description>
		<wfw:commentRss>http://skilfulminds.com/2010/06/07/dialogue-strategy-and-social-crm-a-customer-experience-with-xo/feed/</wfw:commentRss>
		<slash:comments>8</slash:comments>
	
		<media:content url="http://0.gravatar.com/avatar/a274056344ace664fd22a887f79b044d?s=96&#38;d=http%3A%2F%2F0.gravatar.com%2Favatar%2Fad516503a11cd5ca435acc9bb6523536%3Fs%3D96&#38;r=PG" medium="image">
			<media:title type="html">Larry Irons</media:title>
		</media:content>

		<media:content url="http://larryirons.files.wordpress.com/2010/06/dialogue.jpg" medium="image">
			<media:title type="html">dialogue</media:title>
		</media:content>

		<media:content url="http://sunburntkamel.files.wordpress.com/2006/11/delicious.gif" medium="image">
			<media:title type="html">del.icio.us:Dialogue Strategy and Social CRM: A Customer Experience with XO</media:title>
		</media:content>

		<media:content url="http://sunburntkamel.files.wordpress.com/2006/11/blinklist.gif" medium="image">
			<media:title type="html">blinklist:Dialogue Strategy and Social CRM: A Customer Experience with XO</media:title>
		</media:content>

		<media:content url="http://sunburntkamel.files.wordpress.com/2006/11/furl.gif" medium="image">
			<media:title type="html">furl:Dialogue Strategy and Social CRM: A Customer Experience with XO</media:title>
		</media:content>

		<media:content url="http://sunburntkamel.files.wordpress.com/2006/11/digg.gif" medium="image">
			<media:title type="html">Digg it:Dialogue Strategy and Social CRM: A Customer Experience with XO</media:title>
		</media:content>

		<media:content url="http://sunburntkamel.files.wordpress.com/2006/11/stumbleit.gif" medium="image">
			<media:title type="html">Stumble it:Dialogue Strategy and Social CRM: A Customer Experience with XO</media:title>
		</media:content>

		<media:content url="http://sunburntkamel.files.wordpress.com/2006/11/simpy.png" medium="image">
			<media:title type="html">simpy:Dialogue Strategy and Social CRM: A Customer Experience with XO</media:title>
		</media:content>

		<media:content url="http://sunburntkamel.files.wordpress.com/2006/11/newsvine.gif" medium="image">
			<media:title type="html">newsvine:Dialogue Strategy and Social CRM: A Customer Experience with XO</media:title>
		</media:content>

		<media:content url="http://sunburntkamel.files.wordpress.com/2006/11/reddit.gif" medium="image">
			<media:title type="html">reddit:Dialogue Strategy and Social CRM: A Customer Experience with XO</media:title>
		</media:content>

		<media:content url="http://sunburntkamel.files.wordpress.com/2006/11/fark.png" medium="image">
			<media:title type="html">fark:Dialogue Strategy and Social CRM: A Customer Experience with XO</media:title>
		</media:content>

		<media:content url="http://sunburntkamel.files.wordpress.com/2006/11/tailrank.gif" medium="image">
			<media:title type="html">TailRank</media:title>
		</media:content>

		<media:content url="http://sunburntkamel.files.wordpress.com/2008/02/facebookcom.gif" medium="image">
			<media:title type="html">facebook:Dialogue Strategy and Social CRM: A Customer Experience with XO</media:title>
		</media:content>
	</item>
		<item>
		<title>Wayfinding, Purposive Desire, and Service Design</title>
		<link>http://skilfulminds.com/2010/04/20/wayfinding-purposive-desire-and-service-design/</link>
		<comments>http://skilfulminds.com/2010/04/20/wayfinding-purposive-desire-and-service-design/#comments</comments>
		<pubDate>Tue, 20 Apr 2010 14:38:10 +0000</pubDate>
		<dc:creator>Larry Irons</dc:creator>
				<category><![CDATA[Experience Design]]></category>
		<category><![CDATA[Innovation]]></category>
		<category><![CDATA[Service Design]]></category>
		<category><![CDATA[Social Business Design]]></category>
		<category><![CDATA[Ubiquitous Computing]]></category>
		<category><![CDATA[Customer Experience]]></category>
		<category><![CDATA[David Gibson]]></category>
		<category><![CDATA[desire]]></category>
		<category><![CDATA[dierbergs]]></category>
		<category><![CDATA[Findability]]></category>
		<category><![CDATA[intercept interviews]]></category>
		<category><![CDATA[paper or plastic]]></category>
		<category><![CDATA[Peter Morville]]></category>
		<category><![CDATA[purposive desire]]></category>
		<category><![CDATA[schnucks]]></category>
		<category><![CDATA[signage]]></category>
		<category><![CDATA[trader joes]]></category>
		<category><![CDATA[visual design]]></category>
		<category><![CDATA[wayfinding]]></category>
		<category><![CDATA[whole foods]]></category>
		<category><![CDATA[workaround]]></category>

		<guid isPermaLink="false">http://skilfulminds.com/?p=3077</guid>
		<description><![CDATA[My last post dealt with transformations in the grocery shopper's service journey in the United States since the late 19th century after creation of the shopping bag. In recent years, local and state governments, grocery and other retailers, as well as many shoppers increasingly understand the environmental impact of using so many disposable bags, whether paper or plastic. Not to mention the direct costs to the grocer in providing the disposable bags.<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=skilfulminds.com&amp;blog=4029507&amp;post=3077&amp;subd=larryirons&amp;ref=&amp;feed=1" width="1" height="1" />]]></description>
		<wfw:commentRss>http://skilfulminds.com/2010/04/20/wayfinding-purposive-desire-and-service-design/feed/</wfw:commentRss>
		<slash:comments>12</slash:comments>
	
		<media:content url="http://0.gravatar.com/avatar/a274056344ace664fd22a887f79b044d?s=96&#38;d=http%3A%2F%2F0.gravatar.com%2Favatar%2Fad516503a11cd5ca435acc9bb6523536%3Fs%3D96&#38;r=PG" medium="image">
			<media:title type="html">Larry Irons</media:title>
		</media:content>

		<media:content url="http://larryirons.files.wordpress.com/2010/04/chair_bags.png" medium="image">
			<media:title type="html">chair_bags</media:title>
		</media:content>

		<media:content url="http://larryirons.files.wordpress.com/2010/04/door_hanging_bags.jpg" medium="image">
			<media:title type="html">door_hanging_bags</media:title>
		</media:content>

		<media:content url="http://larryirons.files.wordpress.com/2010/04/trunk_bags.png" medium="image">
			<media:title type="html">trunk_bags</media:title>
		</media:content>

		<media:content url="http://larryirons.files.wordpress.com/2010/04/cart_bag.png" medium="image">
			<media:title type="html">cart_bag</media:title>
		</media:content>

		<media:content url="http://larryirons.files.wordpress.com/2009/12/cloth_bag.jpg" medium="image">
			<media:title type="html">cloth_bag</media:title>
		</media:content>

		<media:content url="http://larryirons.files.wordpress.com/2010/03/tweet.png" medium="image">
			<media:title type="html">tweet</media:title>
		</media:content>

		<media:content url="http://larryirons.files.wordpress.com/2010/01/wayfinding_handbook.jpg" medium="image">
			<media:title type="html">wayfinding_handbook</media:title>
		</media:content>

		<media:content url="http://larryirons.files.wordpress.com/2010/01/light_pole.jpg" medium="image">
			<media:title type="html">light_pole</media:title>
		</media:content>

		<media:content url="http://sunburntkamel.files.wordpress.com/2006/11/delicious.gif" medium="image">
			<media:title type="html">del.icio.us:Wayfinding, Purposive Desire, and Service Design</media:title>
		</media:content>

		<media:content url="http://sunburntkamel.files.wordpress.com/2006/11/blinklist.gif" medium="image">
			<media:title type="html">blinklist:Wayfinding, Purposive Desire, and Service Design</media:title>
		</media:content>

		<media:content url="http://sunburntkamel.files.wordpress.com/2006/11/furl.gif" medium="image">
			<media:title type="html">furl:Wayfinding, Purposive Desire, and Service Design</media:title>
		</media:content>

		<media:content url="http://sunburntkamel.files.wordpress.com/2006/11/digg.gif" medium="image">
			<media:title type="html">Digg it:Wayfinding, Purposive Desire, and Service Design</media:title>
		</media:content>

		<media:content url="http://sunburntkamel.files.wordpress.com/2006/11/stumbleit.gif" medium="image">
			<media:title type="html">Stumble it:Wayfinding, Purposive Desire, and Service Design</media:title>
		</media:content>

		<media:content url="http://sunburntkamel.files.wordpress.com/2006/11/simpy.png" medium="image">
			<media:title type="html">simpy:Wayfinding, Purposive Desire, and Service Design</media:title>
		</media:content>

		<media:content url="http://sunburntkamel.files.wordpress.com/2006/11/newsvine.gif" medium="image">
			<media:title type="html">newsvine:Wayfinding, Purposive Desire, and Service Design</media:title>
		</media:content>

		<media:content url="http://sunburntkamel.files.wordpress.com/2006/11/reddit.gif" medium="image">
			<media:title type="html">reddit:Wayfinding, Purposive Desire, and Service Design</media:title>
		</media:content>

		<media:content url="http://sunburntkamel.files.wordpress.com/2006/11/fark.png" medium="image">
			<media:title type="html">fark:Wayfinding, Purposive Desire, and Service Design</media:title>
		</media:content>

		<media:content url="http://sunburntkamel.files.wordpress.com/2006/11/tailrank.gif" medium="image">
			<media:title type="html">TailRank</media:title>
		</media:content>

		<media:content url="http://sunburntkamel.files.wordpress.com/2008/02/facebookcom.gif" medium="image">
			<media:title type="html">facebook:Wayfinding, Purposive Desire, and Service Design</media:title>
		</media:content>
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