Comments on: Social Business, the Golden Rule, and Open Empathy Organization http://skilfulminds.com/2009/05/20/social-business-the-golden-rule-and-open-empathy-organization/ A Weblog for Larry Irons Tue, 31 Jan 2012 20:31:32 +0000 hourly 1 http://wordpress.com/ By: Andrew http://skilfulminds.com/2009/05/20/social-business-the-golden-rule-and-open-empathy-organization/#comment-2821 Fri, 20 Jan 2012 02:03:49 +0000 http://skilfulminds.com/?p=1983#comment-2821 Andrew…

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]]> By: Larry Irons http://skilfulminds.com/2009/05/20/social-business-the-golden-rule-and-open-empathy-organization/#comment-1738 Mon, 09 Aug 2010 15:35:11 +0000 http://skilfulminds.com/?p=1983#comment-1738 Totally agree on the main point. It is one thing to assert that we all possess the capacity for empathic connection because of our biology. It is another thing to build organizational practices and systems that support development of such connections among employees, partners, and with customers.

]]> By: Rotkapchen http://skilfulminds.com/2009/05/20/social-business-the-golden-rule-and-open-empathy-organization/#comment-1737 Mon, 09 Aug 2010 15:23:58 +0000 http://skilfulminds.com/?p=1983#comment-1737 This also brought back to mind a learning from years past. While there could have readily been exceptions found, one of the key reasons that early Nordstrom was so effective and delivering superior service to customers was that they immersed their employees in stellar treatment.

The biggest problem is that so few people know what it ‘feels’ like they don’t know how to portray/project it. There’s also the dilemma of having been so conditioned to the negative that even immersing some people in empathic situations, they still shun it because they’ve developed a shell of cynicism.

This is not a small task to take on.

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I enjoyed this post – thank you for sharing it with everyone!…

]]> By: OMNT Links of the Week #14 | Old Media, New Tricks http://skilfulminds.com/2009/05/20/social-business-the-golden-rule-and-open-empathy-organization/#comment-674 Fri, 26 Jun 2009 14:13:00 +0000 http://skilfulminds.com/?p=1983#comment-674 [...] your news organization set up to be social? After reading Larry Irons’ post on empathy organization, you may think differently about your publication. //OBSTART:do_NOT_remove_this_comment var [...]

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]]> By: Wired To Care » Blog Archive » Social Business, the Golden Rule, and Open Empathy Organizations http://skilfulminds.com/2009/05/20/social-business-the-golden-rule-and-open-empathy-organization/#comment-622 Wed, 20 May 2009 17:16:38 +0000 http://skilfulminds.com/?p=1983#comment-622 [...] Get reading! [...]

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