An earlier post, Metaphorical Refrigerators, Design, and Ubiquitous Computing, pointed to the need to go beyond the desktop metaphor in thinking about he design of interfaces in the connected home. The video below offers a clear example of the direction such a transformation in thinking about interfaces must take. It starts off slow, so give it some time to see the point. I particularly like the implicit control that the user retains over most of the interactions, though the zany, intelligent agent is a little far-fetched.
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Posted by Larry R. Irons
Posted by Larry Irons 
Good service is one of those experiences most of us recognize when we get it. Much of the time though, a good service experience is as much a result of how learnable the provider makes its business processes, the context of the service, as it is the products and services themselves. I discussed this a couple of years ago in a post on the importance of a 
Skilful Minds 