Emotional Geography

November 14, 2005

Thanks to Putting People First, I found Aria magazine today. Aria is a magazine dedicated to Emotional Geography. The inspiration for the magazine comes from Professor Giuliana Bruno of Harvard, who wrote Atlas of Emotion. Mark Vanderbeeken at Putting People First wonders if Aria magazine is a brand strategy for Nokia, since Nokia is the only advertiser in the magazine. The magazine draws inspiration and trend examples from the qualitative research consultancy Future Concept Lab. Whether Nokia is involved is unknown. However, the approach of an Emotional Geography could prove useful in the branding efforts of companies like Nokia. Giuliana Bruno’s work provides a point of view that asserts the close connection between communication technology and tactile experience, especially the notion of “staying in touch.”

Cinema has laid the foundation upon which the current communication technologies have developed and strengthened: the possibility of reaching places and people without really moving. The term “con-tact” stands for the need of human beings to stay in touch, and it does, indeed, emphasize “tact”‹that tactility favored by the desire for closeness. The new terminology of communication indicates better than anything else how something which at first appears to be aseptic and abstract is, now more than ever, tactile… At first, there is always a moment in which you fear that the medium itself can get the “upper-hand” and overwhelm the human spirit. But it is not so. Time has shown, again and again, that desire does not die. Once you master the medium, that you tangibly do is continue to look for other ways to keep contacts.


Water that communicates

November 9, 2005

How many times have you stuck your hand under the faucet to see whether the water is hot yet? Or, cold enough to drink…

Experience design aims to please the senses in a manner that enhances function. Hansa provides an example of the art and craft in practice, mixing the pleasing sense of color with the soothing sound of water, while providing cues about its temperature.

“Remove the top of a spigot, create a small-scale canyon, add backlighting and you’ve got ambient water fittings. That’s what Germany’s Hansa is doing with Hansacanyon, by adding LEDs that change color as a function of water temperature so you can see when it’s hot or cold.” Thanks to: MoCo Loco


Customer Communities and Innovation

November 8, 2005

Innovation is taking on mantra status among companies looking for a competitive edge in the markets. You know the topic has currency when a publication like Business Week dedicates a website to it. Companies increasingly recognize that innovation is key to remaining competitive in the market, maintaining profitable customer relationships, and delivering a good experience. Historically, companies met the challenge to innovate by growing their own research and development organizations. While R&D organizations continue in their importance to a company’s innovation process, executive management recently began taking note that the initiative to innovate and improve products and services is not limited to its own staff. Innovation comes from near and far in the market, from employees as well as customers. Read the rest of this entry »


Open Innovation, Self-orientation, and Customer Dialogue

November 1, 2005

Booz, Allen, Hamilton recently reported on their Global Innovation 1000 research in “Money Isn’t Everything.” We briefly mentioned the report here. However, the findings are significant enough that an indepth discussion is needed.

So, why do I think the findings of the research are significant? Read the rest of this entry »