Comments on: Break the Golden Rule with Customer Dialogue Support

By: Social Business, the Golden Rule, and Open Empathy Organization « Skilful Minds

Wed, 20 May 2009 15:14:01 +0000

[...] to engage customers to improve products and services. One of my earliest posts on Skilful Minds, Break the Golden Rule with Customer Dialogue Support, offered the following observation, Many “customer care” approaches call for treating customers [...]

By: Larry Irons

Larry Irons — Thu, 30 Apr 2009 14:39:50 +0000

Thanks Jason, this was my second blog post at Skilful Minds and laid out an approach to a Customer Dialogue Strategy that I’ve returned to many time since first thinking it through.

By: Jason Fernandes

Jason Fernandes — Thu, 30 Apr 2009 10:44:36 +0000

Thanks for the great piece of information .This is a really interesting article. Visit this link to get insights on customer dialogue by right campaign.

By: Brand Dialogue Strategy in Social Media « Skilful Minds

Brand Dialogue Strategy in Social Media « Skilful Minds — Tue, 18 Nov 2008 03:37:15 +0000

[...] of discourse. In a couple of posts several years ago I noted the importance of looking at customer experience and product/service innovation from the point of view of dialogue. The increasing maturity and [...]

By: Bringing Personas to Life in Social Media Marketing « Skilful Minds

Bringing Personas to Life in Social Media Marketing « Skilful Minds — Wed, 22 Oct 2008 17:24:57 +0000

[...] emphasize a dialog model rather than a broadcast model, a point made in an earlier post here in the context of customer support. Barlow-Busch suggests that a dialog model to marketing [...]